Samuel Cheam Digital Product Leader

Senior Manager, Product/ Engineering
In this recent role, I led high-performing product teams through the full lifecycle of delivering intuitive customer experiences for our self-serve digital platform. I managed the end-to-end project value chain, collaborating with stakeholders to align strategies and optimize processes. With responsibility for a multi-million-dollar budget, I tracked KPIs, identified areas for improvement, and maximize on ROI without compromising on quality. Additionally, I fostered a diverse, inclusive team culture that prioritizes career development and supports junior talent.

Senior Product Owner, Billing and Payments

I led a product team to create intuitive, accessible self-serve solutions for TELUS customers to view and pay their bills. I focused on delivering seamless customer experiences while ensuring the right technical solutions were in place. I also addressed key challenges, such as secure credit card processing, while maintaining strict compliance with security and PCI requirements. The results I achieved saved the organization hundreds of thousands of dollars in operating expenses, while achieving a high degree of user satisfaction as captured in our exit surveys.

Senior Product Owner

I led the development of an award-winning Digital Private Banking platform, driving the bank's digital transformation across systems and operations. I managed a wide range of initiatives, including security, platform architecture, machine-learning authentication risk engines, and notification systems. I defined end-to-end delivery processes, scope, solution design, and implementation strategies, while also playing a key role in bridging operations and gathering requirements for the Digital Private Banking project.

Deputy Team Leader, Customer Service

I co-led the Client Support Centre for Private Banking customers and Front Office staff, and developed extensive experience in front-to-back banking operations. This included managing core banking systems, ensuring KYC regulatory compliance, and supporting Equities and FX trade execution. I was a key stakeholder in the Digital Private Banking project, providing critical insights into operations, facilitating comprehensive requirements gathering, and ensuring the accurate definition of the target operating model.

Singapore Management University 

BSc (Economics), Class of 2012

Scrum Alliance

Advanced Certified Scrum Product Owner

Certified Scrum Product Owner

Certified Scrum Master